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Progress 2014: Kath
At Kath, service and quality are second to none
Kath Heating - A/C - Electrical
Whether you’re looking for heating, cooling or electrical service for your home or business, the staff at Kath has your best interest at heart.
“We always look out for the customers,” notes manager and master electrician Keith Williams. “We’re customer service-based.”
In addition to offering stellar service, Kath carries the industry’s most trusted products and is a “Carrier factory-authorized” dealer. Williams notes that it’s important for customers to make sure they’re doing business with a reputable Carrier dealer, and unlike many other heating, cooling and electrical companies, Kath will always back up its products.
Williams pointed to an example of a woman who called Kath recently when her system’s controller screen started going blank. Because the system had been purchased elsewhere, it wasn’t covered under Kath’s standard 10-year warranty, and she had a $600 repair bill.
Williams adds sales representatives won’t ever try to upsell unnecessary products to customers.
“We’re not going to sell something you don’t need,” he explains, adding, however, that quality can be key when it comes to protecting value.
Williams notes that many newer homes may have been built with lower-priced HVAC systems, which don’t measure up to better-grade products when it comes to efficiency and comfort.
“What technology has found over the years is that half a degree makes a huge difference in the comfort of the house,” explains sales representative Jim Manos, noting that higher-quality systems will be able to provide more even and efficient heating and cooling.
Controlling your heating/cooling system via the internet
The new Carrier “Infinity Control” products also provide for some high-tech perks, with touch screen and WiFi-accessible thermostats. Customers who choose to upgrade to the WiFi compatible products can control their thermostats from any Internet connection when they’re away from home. The thermostat system will even send an email update to users in the event of the malfunction or error.
While on their electronic device, customers can check out Kath’s redesigned website, www.kathhvac.com, which offers more inquiry tools such as detailed product information, educational videos, service request forms and even a pre-financing evaluation. Air filters can even be purchased on the website from Kath’s online filter store or by scanning the attached QR code. Customers can also call Kath anytime during daytime hours, or 24-hours-day for emergency heating calls.
A seamless process
“We’ll go the extra mile to help our customers, even if it’s not just a quick fix,” Williams says, And with a more than qualified work force, customers can rest assured the entire installation or repair process will be seamless from start to finish. Experienced technicians have been trained by Carrier on exactly how all products should be installed and serviced, and to add the most value to each customer’s purchase, “Kath doesn’t subcontract anything on the job,” Manos notes.
Most jobs are completed on the same day they’re started, and in the unlikely event of a two-day installation, Kath ensures that the customer has necessary heating or cooling on day one.
“Everybody works together, and it’s all very coordinated,” adds HVAC sales representative Brad Hansen.
Williams notes that potential and repeat customers are always welcome to stop by the business to discuss their heating, cooling and electrical needs over a cup of coffee, and to see for themselves why Kath is known locally and regionally for top-notch customer service and trusted products.
“We go far beyond what we have to do to make people happy,” Williams notes. “And we have a 100 percent satisfaction guarantee backed by Carrier.”
Done. Right. Guaranteed.
Three powerful words that define what it means to be recognized as a Carrier® Factory Authorized Dealer — and what you should expect from your experience as one of their customers.
Carrier® Factory Authorized Dealers have earned their distinction — it’s not “given” to them. And it’s not about what they are, but what they’ve done and continue to do: they go to work and get the job Done. Right. Guaranteed
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